Health Care Career Training-Patient Services Representative
Hands-On Training for a Career in Health Care
At Orleans Technical College, you can take the first step toward a rewarding profession as a Patient Services Representative. Get your foot in the door in health care, one of the fastest growing industries. As a Patient Services Representative, you would play an important role as the first point-of-contact for individuals visiting a hospital, doctor or medical office. This administrative position is key to patients’ successful visits. You would assist with check-ins, scheduling appointments, verifying insurances, and more. This career can offer a variety of satisfying work environments, stability and advancement opportunities.
Earn your Career Diploma in just 6 months! Orleans’ job training program teaches business office and computer skills, customer service, as well as medical terminology and ethics. The program includes job search assistance and a 120-hour externship program, giving students an opportunity for hands-on practical training in a medical setting.
Contact the Admissions Department for class dates: 215-728-4733.
Patient Services Representatives are critical to the success of an efficient and responsive medical practice. Students in the Patient Services Representative program learn to professionally greet patients, complete the check-in and check-out processes efficiently, schedule appointments, verify insurance and referrals, collect payments, organize charts, answer phones and relay messages, order supplies, scan documents for patients’ electronic charts, and receive and sort correspondence. Through a series of simulated exercises in a hands-on approach, students learn to utilize MS Outlook, MS Word, MS Excel, and essential medical software programs. Excellent customer service skills are emphasized to improve the patient experience are emphasized along with ethics in the medical office. Students will learn to apply correct medical terminology and understand the use of the ICD-10 (International Classification of Disease) and CPT (Current Procedural Terminology) in coding medical records and forms.
Financial aid is available for those who qualify. Applicants must have a high school diploma or GED.
Graduates from the Patient Services Representative program are prepared for entry-level employment in a hospital or medical office setting as Patient Services Representatives, Patient Services Specialists, Patient Coordinators, Patient Access Representatives, Medical Customer Service Representatives, Administrative Medical Assistants, Medical Office Assistants, Patient Registrars, Inpatient Clerks, or Medical Receptionists.
Patient Services Representative SOC: 46-6013.00 CIP: 51.0710
According to the U.S. Department of Labor, employment of medical secretary–which is similar to a patient services rep–is expected to grow 21 percent from 2016 to 2026, faster than the average for all occupations.
Source: Bureau of Labor Statistics, “Occupational Outlook Handbook,” 2019 Edition.
Title I, Section 103 of The “Student Right‐to‐Know and Campus Security Act” (P.L. 101‐542) requires institutions eligible for Title IV funding to calculate graduation rates of certificate‐ or degree‐seeking, first‐time, full‐time students entering that institution, and to disclose these rates to all students and prospective students.
Orleans Tech is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and named a 2018 “School of Distinction.”